Refund policy

1. Overview

This Refund Policy sets out the terms on which HASTIN Beverages Private Limited ("HASTIN", "we", "us", or "our") handles cancellations, returns, and refunds for orders placed through this website. It forms part of our Terms of Service. Please read it before placing an order.

2. Nature of our products

Our products are food-grade, consumable beverage products. For reasons of hygiene, safety, and product integrity, we are unable to accept returns or offer refunds once a product has been delivered in correct and intact condition. By placing an order, you acknowledge and accept this condition.

3. Damaged, defective, or incorrect items

Your statutory rights as a consumer are unaffected by this policy. If your order arrives damaged, defective, or if you receive an incorrect item, we will make it right.

To raise such a claim, please contact us within [48 hours] of delivery, with your order number and clear photographs of the affected product and its packaging. Once verified, we will, at our discretion, arrange a replacement of the affected item or issue a refund for it. We may request that the affected item be returned or its disposal documented, as appropriate.

4. Order cancellation

You may request cancellation of an order only before it has been dispatched. Once an order has been dispatched, it cannot be cancelled. To request a cancellation, contact us as soon as possible with your order number. If cancellation is confirmed before dispatch, any amount paid will be refunded in accordance with Section 6.

We reserve the right to cancel any order in the circumstances described in our Terms of Service, including pricing errors or failed verification. Where we cancel an order for which you have paid, we will refund the amount in full.

5. Change of mind

We do not accept returns or offer refunds for change of mind, incorrect product selection by the customer, or ordering in error, once an order has been dispatched or delivered.

6. How refunds are processed

Where a refund is due under this policy, it will be processed to your original payment method within 5 business days of our confirming the refund. The time taken for the amount to reflect in your account depends on your bank or payment provider. Shipping charges, where applicable, are non-refundable except where the return is due to our error, such as a damaged, defective, or incorrect item.

7. Contact

To raise a cancellation, damage, or refund request, please contact us at:

HASTIN Beverages Private Limited
Email: cheers@hancerwater.com
Phone: +91512018825