Shipping policy
1. Overview
This Shipping Policy explains how HASTIN Beverages Private Limited ("HASTIN", "we", "us", or "our") processes and delivers orders placed through this website. It forms part of our Terms of Service. All orders are dispatched from our facility in Vadodara, Gujarat, India.
2. Order processing
Orders are processed within 2 business days of order confirmation, excluding Sundays and public holidays. Orders placed after 8pm or on a non-business day are processed on the next business day. You will receive a confirmation once your order has been dispatched, along with tracking details where available.
We reserve the right to require additional verification before processing an order, and to cancel any order that cannot be verified, in accordance with our Terms of Service.
3. Shipping partners and coverage
We ship through established third-party logistics providers, including Delhivery and Amazon Shipping. We currently deliver to serviceable PIN codes across India. Serviceability is determined by our logistics partners and may vary; if your location is not serviceable, this will be indicated at checkout or communicated to you after order placement.
We do not currently ship outside India.
4. Delivery timelines
Estimated delivery timelines after dispatch are as follows:
- Metro and Tier-1 cities: 3-5 business days
- Other serviceable locations: 5-7 business days
These timelines are estimates provided by our logistics partners and are not guaranteed. Actual delivery may be affected by factors outside our control, including weather, regional disruptions, operational delays at the carrier, and public holidays. Delays by a logistics partner are not within our direct control, though we will assist in following up on your behalf.
5. Shipping charges
Shipping is always complimentary, we do not charge for shipping.
6. Tracking your order
Once your order is dispatched, tracking details will be shared with you by email. You can use these details to track the status of your shipment on the logistics partner's platform.
7. Delivery issues
Please ensure the shipping address and contact details you provide are complete and accurate. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address, or by the recipient being unavailable.
If a shipment is returned to us as undelivered due to an incorrect address, repeated failed delivery attempts, or refusal to accept the order, we will contact you to arrange re-dispatch, which may attract additional shipping charges.
If your order arrives damaged or is incorrect, please refer to our Refund Policy for how we will resolve this.
8. Contact
For any questions about your shipment, please contact us at:
HASTIN Beverages Private Limited
Email: cheers@hancerwater.com
Phone: +919512018825